We are a specialist support provider for people with autism, learning disabilities, mental health illnesses and challenging behaviours to live as independently as possible within their own homes and in the local community. Our service assist individuals to live fulfilling lives offering them opportunities to address challenges and develop the skill and resources that will promote successful community living and enhanced quality of life in a safe and supportive environment.
The following main principles have been adopted to achieve our service aims:
Partnership Working
We work hard to establish and maintain positive working relationships with all stakeholders to maintain our quality service. We achieve this by having strong, visible management structures and working in an accountable and professional manner.
Involvement and Commitment
We promote openness and accountability. The active participation and partnership of people who use services and families is central to good practice and positive outcomes. Feedback about a service is always welcome and can be used to influence the planning, development and improvement of the service.
Diversity
Through working with a wide range of people from diverse backgrounds, we understand the importance of respecting the views of each service user ensuring their active involvement at all stages in the planning and delivery.
Equality and Respect
Our services are based on a sense of mutual respect between service users and staff. Only with a non-judgmental approach can we operate effectively and build fundamental trust.
Although many people may share common needs, no two individuals are the same. Whatever the challenge, our objective is to give each person the opportunity to grow, learn and develop to reach their full potential. Consequently, we place real importance on a person-centred, multi-disciplinary approach through service delivery in partnership with all stakeholders.
Each individual is encouraged to develop appropriate life skills, whilst learning how to support themselves in their accommodation. Our team works with individuals to take more control and responsibility for their own lives as they grow in confidence and ability.
Quantum Support is your specialist supported living provider. We recruit staff who are passionate about their job. We take pride in placing the perfect individuals in roles where their skills and experience can really shine.
All our staff are fully qualified, CRB checked and come with references for your reassurance.
At Quantum Support, we ensure that all the people are getting equal support and care. We put every effort that can help them lead a happy life. We have a range of people who benefited from our care centres. Our well-trained and experienced professionals, as well as safe and quality services, are the reasons we make huge differences in lives.
We assure that all services are safe and legal. Our safety policy is of utmost importance and is applied by regulation teams. Our services, as well as programmes, are all approved by special regulators and assurance staff. We make sure best services are offered, and proven practices are applied.
We are always striving to be the best possible solution for people with autism or learning disabilities. Therefore, we try to make impactful adjustments in our services to make them more effective and beneficial for the people. Moreover, to keep our place a safe premise, safety and fire audits are undertaken by health and safety experts. They use their specialities and expertise to ensure maximum safety so that the employees and people across autism spectrum remain safe.
We believe that incident management is a “must-have” to keep your workplace a safer place. We identify the risks and work together to make preventive measures. We have a separate Incident Management Team that focuses on the issues and their impact on our services. With their guidance and suggestions, we try to make our place less vulnerable to negative events.
At Quantum Support, our services are inspected by the regulators and the assurance staff. All the facilities meet the national regulatory standards of compliance. We have a director of compliance who monitors our services and helps us accomplish the best possible rates of compliance with regulatory standards.
Internal inspections are carried out at the sites that are at the risk of non-compliance. The compliance inspectors thoroughly analyse the specific areas and monitor them. They provide us with the solutions that can be applied to make our facilities meet the specifications set in the law.
Our services are checked and analysed by compliance inspectors who make sure all the facilities are according to the national standards. They also give their feedback and suggestions for the betterment of our work and highlight the areas that need improvement.
The thing that makes us stand out in the crowd is our quality of work. We have experienced specialists who have a vast experience in dealing with people across the autism spectrum. Let it be autism or learning disabilities, they make sure the individuals are getting maximum care and support according to their problems.
Our expert staff is one of the reasons of our reputation. The professionals communicate with people to gauge their anxiety or stress. They are the best at analysing people’s problems and fears. They listen to their ideas to know their preferences. Therefore, all the services that are provided at our place are exactly according to each person’s choices and needs.
At Quantum Support, we make sure all the staff members attend our training programme. Through this impactful programme, we help our employees enhance their knowledge and expertise needed to treat people individually. Our aim is to make our staff members more motivated and involved in the services we offer.
We not only support individuals but also focus on their personal development. We start by helping them out with simple things such as eating, dressing, taking a bath or more. We also involve them in effective activities that might boost their thinking capabilities. Our aim is to make them feel independent and worthy. We make sure they feel a positive change in their lives by educating them or seeking job opportunities for them.
For a smooth running of your organisation, it is important to make sure your clients are all satisfied and happy with your work. We, at Quantum Support, work hard to deliver the best. We listen to the queries of our clients and respond to them at our earliest.
With our complaint management system, we address complaints and find out solutions to resolve them. We handle complaints professionally and with respect and promptness. We make sure we are meeting our clients’ requirements in a timely manner.
